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Terms and conditions

The use of any area of the Company's web site is regulated by the following terms and conditions. The Company reserves the right to change or modify these terms and conditions at any time.

By placing an order, the user acknowledges this notice, and agrees to the terms and conditions set out below.


Plaisirs de provence. owns and operates the Plaisirs de Provence and Maison des Alpes trademarks and is referred to in this statement as the " Company ". No trademarks or logos from the web site may be copied, reproduced, transmitted or distributed in any way by third parties. Those who do so will be liable to prosecution.

Payment method

The following credit cards are accepted: Visa, Mastercard and American Express.


All prices are in Canadian dollars.

Price is subject to change without notice.

The amount payable for each product ordered is that quoted on the site on the day of the order.

Unless otherwise indicated, shipping costs and sales taxes are extra.

Site prices may vary from those posted in Plaisirs de Provence and Maison des Alpes boutiques.


You must receive an authorization number from the Company before returning an item.

If you are not satisfied with a product, you may return it at your expense, within 10 days of receipt provided that the product has not been removed from its original packaging and that the packaging is not damaged. You may also return defective products within 20 days of their receipt.

No product will be accepted beyond the timeframe mentioned above. Products must be returned with the receipt (or a copy of the receipt), the order number as well as the authorization number.

The address for returns is:

Plaisirs de provence
427 Richmond Road
Ottawa, Ontario
K2A 4C9


You are responsible for paying the return shipping costs as well as assuming the risks for loss or damage. If the return is authorized because the product is defective or does not correspond to the order you placed, the Company will assume the shipping costs and risks provided you return the products using a reputable shipping company which assumes all risks for loss or damage.

Upon receipt of the returned merchandise and in so far as the merchandise is in the indicated condition, an amount corresponding to the amount originally paid for the returned item(s) (except shipping costs) will be credited to your credit card.

Product availability

The Company does not guarantee the availability of products offered on its site. If the Company cannot deliver a product you have ordered, you will be advised by e-mail as soon as possible and no charge will be made against your credit card.

If the product you wish to order is not available, you may still place your order and ask that the product be delivered as soon as it is available. In this case, a deposit of 15% will be charged to your credit card.

Product delivery

The Company will ship the products ordered on the web site to the address you have indicated. No delivery will be made to a post office box.

Delivery will be made as soon as possible following acceptance of your order. Delivery timetable and shipping costs may vary according to destination, means of transport and product availability. Delivery is calculated from the moment your order leaves the Company warehouse.

Delivery is subject to the regulations of the shipping company engaged by the Company. If no one is available to accept delivery, it will be your responsibility to arrange for final delivery of the product with the delivery company according to their regulations.

All purchases of fabrics will be shipped by regular or express mail, Purolator or Fedex: fine foods, the art of the table, bath and decorative items will be automatically delivered by Purolator or Fedex.

The Company must have received complete payment for the order before proceeding with its delivery.

You assume ownership of the products ordered as soon as the items are handed to the shipping company responsible for their delivery. At the same time, you are responsible for assuming the risks. The Company is not responsible for loss or damage.

Shipping costs

Shipping costs are the responsibility of the purchaser.

Additional fees may be applied for shipment to certain destinations:


Alberta T0H, T0P
British Columbia V0J, V0N, V0P, V0T, V0V
Manitoba R0B
Nova Scotia B0K
Nunavut X0A, X0E
Ontario N0R, P0L, P0T, P0V
Quebec G0G, J0M
Saskatchewan S0J
Newfoundland and Labrador A0K, A0P
Northwest Territories X0A, X0E
Yukon Y0B


You are responsible for any customs or export fees for products delivered outside Canada.


Under no circumstances will the Company be responisble for reimbursing any amount which exceeds the amount paid for the products.

Management of web site

The site is managed from the Company's head office in Québec. The terms and conditions outlined in this statement will be interpreted according to the laws of Québec and all litigation will be submitted to the jurisdiction of the courts of Québec, specifically, the judicial district of Terrebonne.

Contact us

Please place your order Monday to Friday from 9:30 am to 5:30 pm. You may call us at:


e-mail us at:

Or correspond by mail with us at:

Plaisirs de provence
427 Richmond Road
Ottawa, Ontario
K2A 4C9